Returns & Refunds

The production of jewelry requires meticulous attention and significant time to ensure the highest quality of the pieces.

Cancellation Terms

Orders can be canceled within 48 hours of purchase, provided that the jewelry has not been used.
A cancellation fee of 5% of the transaction value or $50 – whichever is lower will apply.
The customer is responsible for the cost of returning the jewelry.
If the item was shipped via a delivery service, a $20 refund for the shipping fee will be provided.

Returns and Exchanges

Jewelry priced at up to $800 is eligible for a full refund, subject to return conditions.
Jewelry priced at over $800 is eligible for store credit only, instead of a refund.

To be eligible for a return or exchange, the following conditions must be met:

The jewelry must be in new condition, with no signs of wear, damage, or alteration.
The item must be returned in its original packaging, along with all accompanying documents (such as a warranty certificate or appraisal, if applicable).
Returns must be requested within 14 days of receiving the item.
The cost of return shipping is the customer’s responsibility, and the item must be sent with full insurance coverage for its value.

The following items cannot be returned or exchanged:

Custom-designed jewelry.
Jewelry that has been engraved or modified at the customer’s request.
Any alterations made at the customer’s request that differ from how the item is presented on the website.
Jewelry that includes personal customization.

Contact our customer service team at [Email/Phone] before returning an item.
Once the return is approved, we will provide you with detailed shipping instructions.
After receiving and inspecting the jewelry, we will notify you regarding the processing of your refund or store credit.

. Phone transactions are treated the same as physical purchases on the website.